Refund policy

Thank you for shopping with us! Each of our craft kits and handmade items is prepared with care, creativity, and attention to detail. Because of the nature of our products, we have a specific return policy in place to ensure fairness and clarity for all customers.

Order Issues

If you believe there is an issue with the item you received, please contact us within 24 hours of delivery. To help us assess the situation properly, we require the following:

• A clear, unedited (no cuts) video showing the package being opened from start to finish. This video must include the unopened parcel with the shipping label visible, and the entire unboxing process. (In 24 hours)

• Clear photos of the product and a brief description of the issue.

• Your order number and contact details.

• Return time : 2 days

This information allows us to review your request and provide the best possible support.

Important Notes

• Returns and refunds will only be accepted if an issue is confirmed through the uncut unboxing video and other required details.

• We do not accept returns or offer refunds for products that are not defective or incorrect.

• Requests made after 24 hours of delivery or without the proper documentation cannot be accepted.

•  All approved refunds will be processed within 3–10 business days. The exact time depends on your bank or payment provider.

We appreciate your understanding and support of handcrafted products. If you have any questions or need assistance, please don’t hesitate to get in touch with our customer care team. We’re here to help!

Thank you for being a valued customer.